Police

Language Insight has become the UK’s leading provider of transcription and translation services to a wide range of UK police forces including the military police.

Some of the work we handle daily includes high volumes of MG11s and MG15s to transcribe, with extensive information security requirements due to sensitive content such as child protection interviews.

Challenge

By nature extremely regulated, confidential and with stringent security conditions, working with law enforcement demanded of Language Insight to rise up to a challenge going beyond linguistic services. Our security-vetted personnel had to deal with high volumes of current and backlogged PACE interviews to transcribe, while mid-transition from tape to digital audios, in a wide range of accents and within highly complex and challenging cases.

Solution

  • Language Insight have an extensive network of both in-house high-level vetted staff and vetted UK home based typists who work through our secure web encrypted streaming application
  • Our bespoke solutions allow for taped audios to be converted to digital and made accessible to all typists in our UK network
  • Our typists are tested on accents and selected for each file based on their experience
  • Our staff and typists are security-vetted as standard to NPPV L2, with further clearance gained based on project requirement
  • Our secure encrypted workflow system enables high levels of security without compromising on timelines or increasing costs

Results

  • We’re able to operate fast turnaround, large scale typing projects in a secure and budget-friendly manner, alleviating significant backlogs and the resulting issues.
  • We’re able to maintain a quick turnaround with significant cost savings.
  • Clients can be assured that their transcripts are produced by the typist best suited to the accent.
  • Limited time spent going through the security vetting process, speeding up delivery times.
  • A secure and practical typing solution with no impact on costs or turnaround.